Privacy Policy

Who we are

Our website address is: https://uppercanyonlodging.com (or https://uclcr.com)

Privacy Policy of Upper Canyon Lodging Company
Effective Date: January 1, 2020

At The Upper Canyon Lodging Company (Upper Canyon Lodging Co., UCLC, UCLCR, (UCLC, LLC)), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services. By using our services, you agree to the practices described in this policy.

Information We Collect
Our website does not directly collect personal information. When you book a cabin, you will be redirected to WebRez Pro, our property management software. WebRez Pro collects various personal information, including:

  • Name
  • Address
  • Email address
  • Phone number
  • Reservation details
  • Payment information
  • Any other information you provide during the booking process

Please refer to WebRez Pro’s [Privacy Policy] https://webrezpro.com/privacy/ for more details on how your information is collected and used.

Additionally, we use a software platform called Akia, which serves as a unified inbox to facilitate communication with guests. Akia collects the following information:

  • Email address
  • Time of arrival
  • Guest signature
  • During the Christmas holidays, Akia may collect credit card authorization and a photograph of a valid government-issued ID.

Akia allows us to communicate with guests via text messages, WhatsApp, email, and through the inboxes of platforms such as Booking.com, Expedia, Airbnb, and VRBO. The primary method of communication with guests is through text messages. For more details about how Akia collects and uses personal information, please refer to their [Privacy Policy] https://www.akia.com/privacy

Use of Personal Information
We may have access to personal information collected by WebRez Pro and Akia for the following purposes:

  • Booking travel and vacation properties
  • Providing services related to bookings and accounts
  • Authenticating users
  • Maintaining search and travel history, accommodation, and travel preferences
  • Processing payments, coupons, and other transactions
  • Collecting and enabling booking-related reviews

Communications and Marketing
We may contact you via text message, email, phone calls, mail, push notifications, or other communication platforms to:

  • Provide booking confirmations and updates
  • Respond to your questions and requests for information
  • Provide marketing information (only if you opt-in for SMS purposes, otherwise transactions with The Upper Canyon Lodging Company through any booking site including WebRez Pro will automatically opt-in guests’ to recieve email marketing unless guests’ explicitly opt out at any time)
    • Marketing is facilitated through Akia’s marketing feature including Email and SMS marketing
  • Administer promotions like contests, sweepstakes, and similar giveaways

If you would like to withdraw your consent for marketing communications, please contact us at the details provided below.

Information Sharing and Disclosure

  • Opt-In Text Messaging: We use Akia for our text messaging services. For details on how Akia collects and stores information, please refer to their Privacy Policy (link above).
  • Payment Information: Your payment information is processed securely through WebRez Pro. For more details, please refer to WebRez Pro’s Privacy Policy. UCLC uses WebRez Pay via Versiopay as a payment processor.
  • Third-Party Websites: We may receive personal information from third-party websites such as (but not limited to) VRBO, AirBnB, TripAdvisor, Expedia, and Booking.com. While we receive this information, it will not be shared with any third parties unless explicitly stated in this Privacy Policy.

Your Rights and Choices
You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications at any time. To exercise these rights or for any inquiries, please contact us at:

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Upper Canyon Lodging Company
2959 Sudderth Drive, Ruidoso, NM 88345
Email: [email protected]
Phone: 575 257 4311

By using our services, you agree to this Privacy Policy. Thank you for choosing Upper Canyon Lodging Company.